BillSarthi – Frequently Asked Questions
Updated FAQ set for the current Bill Sarthi website, with stronger focus on Web POS, desktop billing, international availability, regional tax settings, mobile apps, pricing plans, QR ordering, printers, and restaurant operations. Tap any question to expand the answer.
Getting Started
What is Bill Sarthi and who is it designed for?
Bill Sarthi is a restaurant billing and POS app designed for restaurants, cafés/cafes, coffee shops, cloud kitchens, dhabas, bakeries, sweet shops and food businesses of all sizes.
Is Bill Sarthi suitable for small restaurants and cafés?
Yes, Bill Sarthi works well for small outlets as well as growing businesses due to flexible plans and simple setup.
Can I use Bill Sarthi without technical knowledge?
Yes, the app is built for non-technical users with simple screens and guided flows.
How much time does it take to learn the app?
Most users start billing within 15–30 minutes of first use.
Do I need a computer or laptop to use Bill Sarthi?
No, you can run Bill Sarthi on mobile devices and tablets. The current website also highlights a Web POS workflow for businesses that want a bigger desktop-style workspace.
Is Bill Sarthi available on Android and iPhone?
Yes, the app is available on both Android and iOS platforms.
Is there a web or desktop version of Bill Sarthi now?
Yes, the current website highlights Bill Sarthi Web POS at web.billsarthi.com for larger screens, faster navigation, and higher-volume operations.
Can a cashier use Bill Sarthi without owner supervision?
Yes, but owners can restrict actions using role-based permissions.
Is Bill Sarthi suitable for first-time POS users?
Yes, it is especially designed for first-time POS and billing app users.
Does Bill Sarthi support Indian restaurant workflows?
Yes. It supports Indian GST billing, KOT, tables, discounts, and local restaurant practices, and it also includes regional settings for international currency and tax-aware workflows.
Can I try the app before buying a plan?
Free/basic access or trial availability depends on the current offer shown in the app.
Is internet required all the time to use the app?
Internet is required for first login and sync, but billing can continue offline.
Can multiple staff members use the app?
Yes, multiple staff accounts can be created with different roles.
Is training required to start using Bill Sarthi?
No formal training is required, but onboarding support is available if needed.
Can Bill Sarthi replace my manual billing system?
Yes, it fully replaces manual billing with digital invoices and reports.
Is the app suitable for fast-paced billing environments?
Yes, it is optimized for quick billing and minimal taps.
Can I customize the app as per my restaurant needs?
Basic customization options are available depending on the plan.
Does Bill Sarthi support takeaway and dine-in both?
Yes, both dine-in and takeaway workflows are supported.
Can owners monitor business remotely?
Yes, reports and data can be accessed by logging in from another device.
Is Bill Sarthi scalable as my business grows?
Yes, you can upgrade plans and add features as your business expands.
What kind of businesses should not use Bill Sarthi?
Businesses outside food & beverage billing may find limited relevance.
Web POS, Desktop & Multi-Outlet
Is there a web or desktop version of Bill Sarthi?
Yes. The current website highlights Bill Sarthi Web POS at web.billsarthi.com for desktop-style billing and operations.
Is Web POS a core part of Bill Sarthi or only an extra add-on?
Web POS is now a major part of the product positioning. The website presents both mobile and desktop workflows as important operating surfaces.
Who should use Bill Sarthi Web POS?
Restaurants with high billing speed requirements, larger counters, manager-level monitoring needs, or multi-outlet operations are strong candidates for Web POS.
Can mobile and Web POS be used together for the same business?
Yes. Mobile and desktop workflows can complement each other, with staff billing on devices and owners or managers reviewing operations on larger screens.
Does the Professional plan include Web Dashboard access?
Yes. The current pricing page positions Professional as Starter plus Web Dashboard, multi outlet management, centralized reports, and advanced analytics.
Can Web POS help with multiple branches or outlets?
Yes. The live pricing and homepage messaging both connect desktop workflows with multiple branches, multi-outlet management, and centralized reporting.
Can I manage products from the desktop workflow?
Yes. The current website explicitly mentions product management as part of the desktop or Web POS workflow.
Is Web POS suitable for high-speed restaurant operations?
Yes. The website positions Web POS for faster navigation and efficient order management in high-speed restaurant and retail environments.
Do I need a separate setup for web access?
Web access is positioned as part of the overall Bill Sarthi business workflow, but actual access can depend on plan activation and account setup.
Can owners review reports on desktop while staff use mobile billing?
Yes. That is one of the strongest use cases for combining Web POS or Web Dashboard access with mobile billing devices.
International Availability & Regional Settings
Is Bill Sarthi only for India?
No. Bill Sarthi is not limited to India. The product includes regional settings, currency handling, and country-aware tax configuration for international restaurant use.
Does Bill Sarthi support international currencies?
Yes. The product supports restaurant-level currency configuration, and one restaurant operates in one configured currency.
Can I configure country, currency, locale, and timezone?
Yes. The product includes regional settings for country code, currency code, locale, timezone, and tax regime.
Which regions are currently configured in the product setup?
The current regional defaults include India, United States, United Kingdom, United Arab Emirates, Singapore, Australia, Canada, New Zealand, and Nepal, with broader country options also present in the picker.
Does the tax wording change by region?
Yes. Depending on the region and tax regime, the product can use labels such as GST, VAT, Sales Tax, TRN, or Tax ID instead of forcing GST wording everywhere.
Can restaurants outside India avoid GST-only billing labels?
Yes. Non-India setups are designed to use region-aware tax labels rather than hardcoded India-only GST language.
Which tax styles are supported in the regional setup?
The current product setup includes India GST, UK VAT, UAE VAT, US manual sales tax, and generic GST or VAT style tax regimes for broader coverage.
Is international tax support best on newer app builds?
Yes. The product keeps legacy India GST flows safe for existing users, while broader international tax behavior is intended for newer tax-aware app builds.
Can reports and receipts show the right tax label for each region?
Yes. The current implementation supports dynamic receipt and report labels such as GST, VAT, or Sales Tax based on the configured region.
Can I update regional settings later?
Yes. Regional settings can be updated later through the profile or regional tax settings workflow, depending on account permissions.
Mobile App, App Store & Device Setup
What are the minimum requirements to install the app?
You need an Android 8+ (recommended) or iOS 14+ device, stable internet for the first login, and access to Google Play or the Apple App Store.
How do I download and install Bill Sarthi?
Search “Bill Sarthi” on Play Store or App Store and install the app.
What setup steps are required when opening the app for the first time?
Log in or sign up with your mobile number, confirm the outlet details, and configure the basic POS settings.
Do I need an email ID to create an account?
Mobile number based login is sufficient for most users.
What should I do if I am not receiving the OTP?
Check your network, wait 30–60 seconds, use the resend OTP option, and make sure the number is entered in the correct format.
Can I skip setup and start billing immediately?
Basic setup is mandatory to ensure correct billing and reports.
Can the same account be used on multiple devices?
Yes, but it is best to keep one primary billing device and assign roles properly.
Can I add my restaurant logo during setup?
Yes, logo can be added from profile or invoice settings.
Is printer setup compulsory during installation?
No, printer can be configured later from settings.
Can settings reset after an app update?
No, settings are saved on the server or device storage and are usually restored even in rare cases.
What should I do if a black screen appears after login?
Restart the app, check the internet connection, and install the latest update.
How long does the initial setup take?
Usually 10–20 minutes depending on menu size.
Can I edit business details after setup?
Yes, business details can be edited from settings anytime.
Is language selection available during setup?
Language options can be changed later from app settings.
Can I create multiple outlets during setup?
Multi-outlet setup depends on the selected plan.
What happens if setup is interrupted midway?
You can resume setup when you reopen the app.
Is demo data added automatically?
No, real data is added manually unless demo mode is enabled.
Can I reset setup and start again?
Support can assist if a fresh setup is required.
Do I need GST details during setup?
For India-region restaurants, GST details are recommended for compliant billing. For international setups, configure the relevant tax registration or tax regime for your region.
Will setup affect existing data if reinstalled?
Data is restored when you log in with the same account.
Pricing, Plans & Subscription
What are the current plan prices?
Current pricing is visible on the website pricing page and inside the app. The website currently shows Lite, Starter, Professional, and Enterprise plans.
What is the pricing for the Lite (Basic) plan?
Current website pricing for Lite shows 6 Month ₹449, 1 Year ₹799, and 3 Year ₹1,999.
What is the pricing for the Starter plan?
Current website pricing for Starter shows 6 Month ₹1,799, 1 Year ₹1,999, and 3 Year ₹4,999.
What is the pricing for the Professional plan?
The current website shows Professional at ₹5,999 per year. It is positioned as Starter plus Web Dashboard, multi outlet management, centralized reports, and advanced analytics.
Are there any hidden charges in Bill Sarthi?
No, pricing is transparent and shown before payment.
Does GST apply on subscription charges?
GST is applied as per applicable tax rules and shown during payment.
Is there a discount on the annual plan?
Yes, long-term plans offer better effective pricing.
Where can I buy or renew plans?
Plans can be purchased or renewed from the Plan/Subscription screen.
Can I upgrade my plan anytime?
Yes, upgrades can be requested anytime from the app.
How does a plan downgrade work?
Downgrade is applied from the next renewal cycle.
When does the plan become active after a successful payment?
The plan activates automatically after payment confirmation.
What happens if my plan expires?
Some features may be restricted until renewal is completed.
Will my data be deleted after plan expiry?
No, your data remains safe even if the plan expires.
What should I do after a payment failure?
Retry payment or contact support for an alternative payment link.
Can I get an invoice for my subscription payment?
Yes, invoice is available after payment confirmation via support.
Are refunds available if I stop using the app?
Refunds depend on plan terms and platform policies.
Can plans be transferred to another outlet?
Plan transfer depends on account structure and support approval.
Is cash payment allowed for subscriptions?
Payments are generally handled digitally; contact support for assistance.
Will pricing change in the future?
Any pricing updates are communicated through app updates or notifications.
Who should choose the Starter plan?
Businesses needing reports, inventory, and staff controls should choose Starter.
Free vs Paid Features
What features are included in the free version of Bill Sarthi?
The free version includes basic billing, limited items, and standard sales reports as per the plan limits.
Can I create GST bills in the free plan?
GST billing availability depends on the current free plan configuration shown in the app.
Is invoice printing allowed in the free plan?
Basic printing may be available, while advanced printer settings require a paid plan.
What additional features do paid plans unlock?
Paid plans unlock features like inventory management, advanced reports, staff roles, printer support, and in higher plans also Web Dashboard, multi-outlet management, centralized reports, and deeper analytics.
Can I manage multiple staff users in the free plan?
Staff management is limited in free plans and expanded in paid plans.
Are KOT and table management available for free?
These features are usually part of paid plans depending on the outlet type.
Does the free plan have a billing limit?
Some free plans may have item or usage limits defined inside the app.
Will my data remain safe if I stay on the free plan?
Yes, data security and backups are maintained regardless of plan type.
Can I upgrade from free to paid anytime?
Yes, you can upgrade your plan anytime from the subscription screen.
Is there a trial period for paid plans?
Trial availability depends on active offers shown inside the app.
What happens when a free trial ends?
After trial expiry, access may be limited until a plan is purchased.
Can I downgrade back to free after using a paid plan?
Downgrade rules depend on renewal cycles and plan terms.
Are updates included in the free plan?
Yes, all users receive app updates, but some features may remain locked.
Is customer support available for free users?
Basic support is available; paid users may get faster or priority support.
Do paid plans offer better performance?
Performance is same, but paid plans unlock operational features.
Are reports limited in the free plan?
Yes, detailed and exportable reports are usually part of paid plans.
Can I test paid features before buying?
Some paid features may be visible but locked for preview.
Will pricing change affect free users?
Pricing changes mainly affect paid plans; free access rules may update.
Which plan is best for a small restaurant?
Starter or Lite plans are suitable for small restaurants depending on needs.
Is inventory tracking available for free?
Inventory management is generally available in paid plans only.
Billing & Invoicing
How do I create a new bill in Bill Sarthi?
Select items from the menu, apply charges if needed, and generate the bill.
Can I edit a bill after it is created?
Bills can be edited before final settlement, subject to permissions.
Can the invoice format be customized?
Basic fields like logo, GST, and address are configurable; advanced options depend on plan.
How do I apply discounts on a bill?
Discounts can be added from the order screen before finalizing the bill.
Can I add extra charges like service charge or packing fee?
Yes, extra charges can be added from billing settings or order screen.
Is round-off automatically applied?
Round-off depends on POS settings and configuration.
Can a saved bill be edited?
Yes, saved orders can be edited if permission allows.
Can I cancel a bill after printing?
Bill cancellation depends on role permissions and audit settings.
Does Bill Sarthi support partial payments?
Partial payment support depends on plan and configuration.
Can I generate a duplicate invoice?
Duplicate bills can be viewed or shared from bill history.
How can I share the bill PDF?
Use the share or WhatsApp option from the bill screen.
Can customers receive bills via WhatsApp?
Yes, bills can be shared directly on WhatsApp as PDF or image.
Is invoice numbering automatic?
Yes, invoice numbers are auto-generated sequentially.
Can I change invoice numbering format?
Invoice numbering format options depend on plan settings.
Does the app support multiple payment modes?
Cash, UPI, and other modes can be enabled as per settings.
What happens if billing is interrupted mid-way?
The draft bill remains saved until cleared manually.
Can I add customer details on the invoice?
Customer name and mobile number can be added during billing.
Is tip handling supported in bills?
Tip or gratuity support depends on billing configuration.
Can billing be done in offline mode?
Yes, offline billing is supported and synced later.
Are billing actions logged for audit?
Yes, billing activity logs are maintained for tracking.
Tax, GST & Regional Compliance
Is Bill Sarthi compliant with Indian GST rules?
Yes. Bill Sarthi supports GST-compliant billing for India-region workflows, and the product also includes regional tax-aware behavior for supported international setups.
Where can I set the GST number?
For India-region restaurants, the GST number can be added in Profile or Settings and prints on invoices. International setups can use the relevant local tax registration label for their region.
Can I generate GST and non-GST bills both?
Yes. India-region restaurants can enable or disable GST as needed, while international setups can use VAT, Sales Tax, or other configured tax labels where supported.
How can I show or hide the GST breakup?
Use the “Tax Breakup on Bill” option in POS settings.
When do CGST, SGST, and IGST apply?
For India GST workflows, these taxes are auto-calculated based on state and registration details. International setups use the tax regime configured for that region.
Can I set different GST rates for items?
Yes, GST rates can be assigned per item or by category.
Does Bill Sarthi support HSN codes?
HSN support is available for GST reporting and compliance.
Can I generate monthly GST reports?
Monthly and date-range GST reports are available in the reports section.
Are GST reports exportable?
Export options depend on the selected plan.
What if I charge the wrong GST by mistake?
Corrective actions can be taken through bill edit or cancellation rules.
Can GST be applied differently for dine-in and takeaway?
Yes, configuration allows different tax treatments where applicable.
Does the app handle future GST rate changes?
Updates are rolled out to support regulatory changes.
Is GST mandatory to use Bill Sarthi?
No. GST can be disabled for non-GST businesses, and international restaurants can use the tax regime configured for their country instead of GST.
Will GST reports match my accountant’s data?
Yes, provided all bills are correctly synced and configured.
Can I view GST summaries for each outlet?
Outlet-specific GST summaries are available for multi-outlet accounts.
Are cancelled bills reflected in GST reports?
Yes, cancellations are properly adjusted in reports.
Can I generate GST reports offline?
Reports require internet access to sync complete data.
Is reverse charge supported?
Reverse charge applicability depends on business configuration.
How do I verify GST totals before filing?
Use monthly GST summary and tax breakup reports.
Does Bill Sarthi store GST history?
Yes, historical GST data remains available in reports.
Orders, KOT & Table Management
How do I create a new table order in Bill Sarthi?
Select the table, add items to the order, and save or print the KOT.
Can I manage multiple tables at the same time?
Yes, multiple table orders can run simultaneously without conflict.
How do I start a table order?
Select a table, add items, and generate the KOT.
What is KOT and how does it work?
KOT (Kitchen Order Ticket) sends order details directly to the kitchen printer.
When is the KOT printed?
KOT prints when you tap the KOT or Save option, if printer is connected.
Can I send KOT to multiple kitchens?
Multiple KOT routing depends on printer and plan configuration.
Can I edit an order after KOT is printed?
Yes, edited items generate a revised KOT if permissions allow.
Will the previous order remain safe after switching tables?
Yes, the system stores table-based draft orders until they are cleared.
Can I merge two tables into one bill?
Table merge is available in advanced table management settings.
Is there an option to split the bill?
Split billing support depends on plan and configuration.
Can I transfer an order to another table?
Yes, orders can be moved between tables from order options.
What happens if the kitchen printer is offline?
The KOT remains queued and prints when the printer reconnects.
Can I cancel a KOT?
KOT cancellation depends on permissions and audit settings.
Does the app support waiter-assigned orders?
Yes, waiter assignment can be enabled in staff settings.
Can I track pending orders in the kitchen?
Pending and completed orders can be viewed from order status screens.
Is takeaway order flow different from dine-in?
Yes, takeaway orders skip table assignment.
Can I reopen a closed table?
Reopening tables depends on role permissions.
How are cancelled items tracked?
Cancelled items are logged for reporting and audit.
Does Bill Sarthi support course-based serving?
Course-based serving support depends on configuration.
Can I view table occupancy status?
Active and vacant tables are visually indicated in table view.
Menu Management
How do I add a new menu item?
Use the Add Product option to enter item name, price, and category.
How do I add a new item?
Open the Add Product screen, fill in the item details, and save it.
Can I organize items into categories?
Yes, items can be grouped under custom categories.
How do I reorder categories?
Categories can be reordered using drag-and-drop in settings.
Can I update item prices anytime?
Yes, item prices can be edited at any time.
Is it possible to hide items temporarily?
Items can be disabled without deleting them.
Can I add item images?
Item images can be uploaded from gallery or camera.
How do I upload an item image?
Upload it using the image option in the product edit screen.
Can I create item variants like size or flavor?
Yes, variants and add-ons can be created for items.
How do I add variants or add-ons?
Create variants or add-ons from the product edit section.
Can I apply different prices for takeaway and dine-in?
Differential pricing depends on plan and configuration.
Is barcode support available for menu items?
Barcode mapping is available in supported plans.
Can menu items be imported in bulk?
Bulk import support may be available through CSV or support help.
Can items be imported using the menu scanner?
Menu scanner feature can auto-extract items where supported.
Can I duplicate an existing item?
Item duplication helps quickly create similar products.
Can I set item availability timings?
Item availability scheduling depends on plan features.
Can I mark items as best-seller or recommended?
Item tagging options depend on configuration.
How many items can I add to the menu?
Item limits depend on the selected plan.
Can I delete menu items permanently?
Yes, items can be deleted if not linked to active orders.
Will menu changes affect old bills?
No, old bills remain unchanged after menu updates.
Inventory & Stock
How do I enable inventory tracking?
Enable inventory module and set opening stock for items.
How do I enable stock tracking?
Create the item in the inventory module and set the opening stock.
Can I track raw materials and finished items?
Inventory tracking type depends on configuration and plan.
Do I get a low stock alert?
Yes, alerts appear when stock reaches the set threshold.
How do I update stock in/out?
Use stock in and stock out entries from inventory screen.
Does billing automatically reduce stock?
Stock deduction can be automated based on item mapping.
Can I adjust stock manually?
Yes, manual stock adjustments are supported with permissions.
Daily stock summary milega?
Daily and date-range stock summaries are available.
Is negative stock allowed?
Negative stock is generally restricted but can be configured.
Can I track wastage or damage?
Wastage entries can be recorded in inventory adjustments.
Can inventory be managed for multiple outlets?
Multi-outlet inventory depends on plan capabilities.
Can I export inventory reports?
Export options depend on plan and report type.
Is barcode-based inventory supported?
Barcode inventory is available in supported configurations.
Can I set supplier details in inventory?
Supplier information can be maintained for reference.
What happens if stock data is incorrect?
Manual correction and audit logs help fix discrepancies.
Is opening stock mandatory?
Opening stock is recommended for accurate tracking.
Can I track stock value?
Stock valuation reports may be available in paid plans.
Can inventory work offline?
Inventory updates sync when internet is available.
Are inventory changes logged?
Yes, changes are logged for review and audit.
Does inventory affect GST reports?
Inventory impacts cost tracking, not GST directly.
Reports & Analytics
Where can I view daily sales reports?
Daily sales reports are available in the Reports section with date filters.
Can I see weekly and monthly sales reports?
Yes, you can select custom date ranges for weekly or monthly views.
Does Bill Sarthi show net sales and gross sales separately?
Yes, reports display gross sales, discounts, taxes, and net sales.
Can I track top-selling items?
Top-selling items are available in the Item or Product reports.
Can I see category-based sales performance?
Yes, category-based reports help analyze menu performance.
Are reports updated in real time?
Reports update in near real time after data sync.
Can I export reports in PDF or Excel format?
Export options depend on the selected plan and report type.
Is there a report for cancelled bills?
Yes, cancelled and voided bills are tracked separately.
Can owners view reports remotely?
Yes, owners can log in from another device to view reports.
Is GST summary included in reports?
GST and tax summaries are available in the reports section.
Can I view sales by payment mode?
Yes, sales can be filtered by cash, UPI, and other payment modes.
Are staff sales reports available?
Staff performance reports depend on plan configuration.
Can I track peak business hours?
Hourly sales reports help identify peak hours.
Do reports work offline?
Reports require internet to fetch complete synced data.
Can I compare sales between two dates?
Comparative analysis depends on report features enabled.
How accurate are the reports?
Reports are accurate if billing and sync are properly completed.
Can reports be shared with accountants?
Yes, reports can be exported or shared as PDFs.
Are old reports stored permanently?
Historical reports remain accessible as long as data exists.
Can I hide sensitive reports from staff?
Yes, report access can be restricted using roles.
Is there a dashboard summary view?
Dashboard view availability depends on plan features.
Staff, Roles & Permissions
How do I add staff members in Bill Sarthi?
Staff can be added from the Staff section by assigning roles.
How do I add staff?
Open the Staff screen, enter the name and mobile number, and select a role.
What roles are available in the app?
Common roles include Owner, Manager, and Cashier.
Can I restrict staff from editing bills?
Yes, permissions can restrict bill edits and cancellations.
Can staff apply discounts without approval?
Discount permissions can be controlled role-wise.
Is staff login mandatory for billing?
Staff login is recommended for tracking actions.
Can I track which staff created a bill?
Yes, staff activity logs are maintained.
Can staff access reports?
Report access depends on assigned permissions.
How do I reset a staff password?
Passwords can be reset from staff profile or owner account.
Can I deactivate a staff account?
Yes, staff accounts can be disabled anytime.
Is attendance or shift tracking available?
Attendance features depend on plan availability.
Can multiple cashiers work simultaneously?
Yes, multiple cashiers can operate on different devices.
How do I prevent misuse by staff?
Use restricted permissions and monitor activity logs.
Can staff delete items or bills?
Delete permissions are role-based and controlled by owner.
Is staff performance reporting available?
Performance insights depend on enabled reports.
Can I assign tables to specific waiters?
Waiter assignment is available in supported configurations.
Are staff actions logged for audit?
Yes, all critical actions are logged.
Can I change staff roles later?
Roles can be updated anytime from staff settings.
Is biometric login supported for staff?
Biometric login depends on device capability.
Can staff use the app offline?
Staff can continue billing offline with sync later.
Hardware (Printer, Barcode, etc.)
What printers are supported by Bill Sarthi?
Most Bluetooth and thermal printers are supported.
How do I connect a printer?
Open printer settings, select the Bluetooth device, and pair it.
Does the app support 2-inch and 3-inch printers?
Yes, both printer sizes are supported via settings.
How do I change the print size?
Printer width can be selected in POS settings.
What should I do if a "Printer not connected" error appears?
Turn on Bluetooth, re-pair the printer, and try again.
Can I use separate printers for KOT and billing?
Multiple printer routing depends on configuration.
Does Bill Sarthi support barcode scanners?
Supported barcode scanners can be paired via Bluetooth or USB.
How do I connect a barcode scanner?
Pair the scanner and run a test scan from the item screen.
Is QR code billing supported?
Yes, the current website highlights QR Menu and Scan Ordering. Exact QR billing or ordering flow can still depend on plan and restaurant setup.
Can I connect a cash drawer?
Cash drawer works via compatible printer connection.
Does printer work offline?
Yes, local printers work in offline mode.
Can I reprint old bills?
Old bills can be reprinted from bill history.
Can I change printer per device?
Each device can have its own printer configuration.
What if printer stops mid-print?
Restart printer and reprint from bill history.
Does the app support USB printers?
USB printer support depends on device compatibility.
Can I test printer before going live?
Yes, test print option is available in settings.
Are printer logs maintained?
Printing actions are logged with billing activity.
Can I connect multiple devices to one printer?
One printer per active device is recommended.
Does printer configuration sync across devices?
Printer settings are device-specific.
What to do if printer is incompatible?
Use recommended printer models or contact support.
Offline Usage & Internet Issues
Can I use Bill Sarthi without internet?
Yes, billing can continue in offline mode once initial login is completed.
How does billing work without internet?
In offline mode, bills are created locally and sync automatically when internet access is available again.
Which features work offline?
Billing, order creation, and local printing work offline; reports need internet.
What happens to data created offline?
Offline data is safely stored on the device and synced automatically later.
Will KOT print work without internet?
Yes, if the printer is locally connected, KOT prints offline.
What should I do if the "No internet" error keeps appearing?
Check the network settings, restart Wi-Fi or mobile data, and try again.
What could be the reason if sync is failing?
Weak network, outdated app version, or temporary server issues.
Can I force manual sync?
Sync usually happens automatically; manual refresh triggers sync.
Will offline bills appear in reports immediately?
Reports update after successful internet sync.
What if app closes before sync completes?
Data remains safe and sync resumes when app reopens.
Can multiple devices work offline together?
Yes, each device stores its own offline data and syncs later.
Does offline mode affect GST calculation?
No, GST rules apply the same; sync only affects reporting.
How do I know sync is complete?
A sync success message or updated report confirms completion.
Will old offline data overwrite online data?
No, system safely merges synced data.
Can I disable offline mode?
Offline mode is automatic and activates when internet drops.
Does offline usage slow down the app?
No, local operations are usually faster offline.
Is there a limit to offline bills?
Offline storage depends on device capacity, not app limits.
What if internet keeps disconnecting?
Stable connection is recommended for smooth sync and reports.
Will support help with sync issues?
Yes, support can assist if sync problems persist.
Is offline data backed up?
Data syncs to server once internet is available.
Data Backup & Security
How is my data backed up in Bill Sarthi?
Data is backed up automatically through secure server sync.
Is my business data safe?
Yes, data is protected using secure APIs and access controls.
What happens if my phone is lost or damaged?
You can restore data by logging in on a new device.
Is data stored locally or on the server?
Data is stored locally first and synced to the server.
Can staff access sensitive data?
Sensitive data access is restricted using role-based permissions.
How often does data sync happen?
Sync happens automatically whenever internet is available.
Can I manually back up my data?
Manual backup is not required; system handles it automatically.
Is customer data protected?
Yes, customer information is handled securely and responsibly.
Can I export my data anytime?
Data exports depend on report and plan availability.
What if sync fails repeatedly?
Support can investigate and help resolve persistent sync issues.
Are data changes logged?
Yes, critical actions are logged for audit purposes.
Is data encrypted?
Data is transmitted securely using encrypted connections.
Can I restrict data access by outlet?
Outlet-specific access depends on the account and plan setup.
Will uninstalling the app delete my data?
No, data is restored after reinstall and login.
Can I request complete data deletion?
Yes, data deletion requests can be raised with support.
How long is data retained?
Data retention follows business and compliance requirements.
Is backup affected by plan expiry?
No, data remains safe even if the plan expires.
Can I view backup status?
Backup status is reflected through sync indicators.
Is third-party access allowed to my data?
No data is shared without permission.
Who owns my business data?
You retain full ownership of your business data.
Account, Login & Password
How do I log in to Bill Sarthi?
Login is done using your registered mobile number and OTP.
How do I reset a forgotten password?
Use the “Forgot Password” option and verify via OTP.
What should I do if the OTP is not arriving?
Check the network, wait a moment, and use the resend OTP option.
Can I change my registered mobile number?
Mobile number change requires support verification.
Can multiple users log in with same number?
Same number login is not recommended for multiple users.
Is email login supported?
Primary login is mobile-based; email may be optional.
Can I stay logged in on the device?
Yes, the app keeps you logged in unless you log out manually.
What if my account gets locked?
Retry OTP or contact support for unlocking.
Can I log in on a new device?
Yes, login on a new device restores your data.
Is biometric login supported?
Biometric login depends on device capability.
How do I log out safely?
Use the logout option from account settings.
Can I change my outlet details after login?
Yes, outlet details can be edited from settings.
Are login activities tracked?
Yes, login and major actions are logged.
What happens if OTP expires?
You can request a new OTP.
Is login required every day?
No, login remains active unless session expires.
Can staff have separate logins?
Yes, staff logins are created with roles.
How do I recover a deactivated account?
Contact support for verification and recovery.
Can I secure my account further?
Do not share OTPs and restrict staff permissions.
Does login affect data sync?
Login ensures data sync and account access.
Is there a limit on login attempts?
Repeated failures may temporarily restrict login for security.
App Performance & Errors
What should I do if the app feels slow?
Check device storage, close background apps, and ensure the app is updated.
What should I do if the app is running slowly?
Clear the cache, restart the device, and use the latest version.
Why does the app crash sometimes?
Crashes can happen due to low memory, outdated version, or device issues.
What should I do if the app freezes on a screen?
Force close the app and reopen it after a few seconds.
What is the solution for the black screen issue?
Check the internet connection, restart the app, and install the latest update.
What should I do if a printer or QR error appears?
Reconnect the device and verify the printer or QR settings.
What should I do if the payment screen is not opening?
Check the internet connection and try again.
Does app performance depend on internet speed?
Basic operations are local; sync and reports need stable internet.
How do I report an app bug?
Share screenshots and steps with the support team.
Will updates fix performance issues?
Yes, updates often include performance improvements and bug fixes.
What should I do if the app update fails?
Retry the update from the Play Store or App Store and check the available storage.
Does old device affect app speed?
Older devices may experience slower performance.
Can app issues cause data loss?
No, data is stored safely and synced to the server.
What if the app logs me out automatically?
Re-login using OTP; session expiry can cause logout.
Does clearing cache delete data?
No, clearing cache does not delete business data.
Can multiple updates cause instability?
Using the latest stable version is recommended.
How do I check app version?
App version is visible in settings or app info.
Does Bill Sarthi support low-RAM devices?
App works best on devices meeting minimum requirements.
What if errors occur during peak hours?
Ensure device health and stable internet for smooth usage.
Is technical support available for app errors?
Yes, support assists with troubleshooting and fixes.
Restaurant Types (Cafe, Dhaba, Cloud Kitchen, etc.)
Is Bill Sarthi suitable for cafés?
Yes, cafés can manage quick billing, menus, and takeaway easily.
Can a dhaba use Bill Sarthi effectively?
Yes, simple billing and fast workflow suit dhaba-style operations.
How does Bill Sarthi work for cloud kitchens?
Cloud kitchens can use takeaway/delivery workflows without tables.
Is table management mandatory for all restaurants?
No, table management can be enabled or disabled as needed.
Can bakeries and sweet shops use the app?
Yes, item-based billing works well for bakeries and sweet shops.
Does the app support fast food outlets?
Yes, quick billing mode supports fast food operations.
Is fine-dining workflow supported?
Fine-dining can use table, waiter, and KOT features.
Can food trucks use Bill Sarthi?
Yes, mobile-first design works well for food trucks.
Is multi-cuisine menu handling possible?
Yes, multiple categories and items can be managed easily.
Can I run delivery-only operations?
Yes, delivery-only setup is supported.
Does Bill Sarthi support takeaway counters?
Yes, takeaway billing is fully supported.
Can small restaurants scale using Bill Sarthi?
Yes, the app scales with business growth.
Is Bill Sarthi useful for franchises?
Multi-outlet support helps franchise operations.
Does outlet size matter for using the app?
No, the app adapts to small and large outlets alike.
Can multiple cuisines be billed together?
Yes, billing is item-based, not cuisine-based.
Is the app suitable for seasonal food businesses?
Yes, flexible setup suits seasonal operations.
Can juice bars and cafés use it?
Yes, quick item billing suits juice bars.
Can hotels use Bill Sarthi for restaurants?
Hotel restaurant billing can use the same workflow.
Does restaurant type affect pricing plans?
Plan choice depends on features, not restaurant type.
Can I change restaurant type later?
Yes, configuration can be updated anytime.
Migration from Other Billing Apps
Can I switch from another billing app to Bill Sarthi?
Yes, migration is supported with proper setup.
Will my old billing data be imported?
Basic data like items can be imported; reports start fresh.
How do I migrate my menu from another app?
Menu can be added manually or via supported import methods.
Is bulk import supported?
Bulk import support depends on plan and data format.
How long does migration take?
Time depends on data size and setup complexity.
Can I test Bill Sarthi before fully switching?
Yes, you can test the app before complete migration.
Will migration affect ongoing billing?
Migration can be done without stopping daily billing.
Are old invoices accessible after migration?
Old invoices remain in the previous system.
Can I migrate barcode data?
Barcode migration may require support assistance.
Does migration cost extra?
Migration assistance depends on plan and support scope.
Can I migrate GST data?
GST history usually starts fresh in the new system.
What if my old app had different tax rules?
New tax settings must be configured in Bill Sarthi.
Will staff need retraining?
Minimal retraining is required due to simple UI.
Can I migrate inventory data?
Inventory import depends on supported formats.
Is support available during migration?
Yes, support assists during the migration process.
Can I migrate multiple outlets together?
Multi-outlet migration depends on account structure.
What if migration fails?
Support can help resolve and retry migration.
Can I rollback after migration?
Rollback is not automatic; test before final switch.
Will billing IDs change after migration?
New system generates its own invoice numbers.
Is data migration secure?
Yes, data handling follows security best practices.
Customer Support & Help
How can I contact Bill Sarthi customer support?
You can contact Bill Sarthi support from the app, through the website contact flow, by email at support@billsarthi.com, or by phone at +91-9988777409.
Is customer support available on WhatsApp?
Yes, the current website includes WhatsApp-based demo and support paths along with call and email support.
What are the support working hours?
The current contact page shows support hours as Monday to Saturday, 9:00 AM to 8:00 PM.
How fast is the response time?
Response time depends on query type and plan; paid plans may get priority support.
Can I get onboarding or training support?
Yes, onboarding and demo support can be scheduled on request.
Is support available for setup issues?
Yes, support helps with installation and initial setup issues.
Can support help with printer configuration?
Yes, printer and hardware setup assistance is available.
How do I raise a support ticket?
Use the Help section in the app to raise a ticket or message support.
Can I share screenshots or videos with support?
Yes, screenshots and videos help resolve issues faster.
Is remote support available?
Remote or screen-share assistance may be provided when required.
What issues are covered under support?
App usage, billing issues, reports, printer, and account-related queries.
Is support available for free users?
Basic support is available; priority support depends on plan.
How do I follow up on an open issue?
You can reply on the same support thread or contact support again.
Can support recover deleted data?
Data recovery depends on sync status and issue type.
How do I report a feature request?
Feature requests can be shared with the support team.
Will support help during peak business hours?
Support tries to assist quickly, but peak-time response may vary.
Can support help with GST-related doubts?
Yes, basic GST configuration help is provided.
Is multilingual support available?
Support language availability depends on the channel used.
What if my issue is urgent?
Urgent issues should be clearly marked while contacting support.
How do I know my issue is resolved?
Support confirms once the issue is fixed or closed.
General & Miscellaneous
How often does Bill Sarthi receive updates?
Updates are released periodically to improve features and performance.
Will updates add new features automatically?
New features are added through app updates based on roadmap.
Is Bill Sarthi available only in India?
No. Bill Sarthi supports businesses across India and also includes international regional, currency, and tax-aware setup options for supported regions.
Can I suggest new features?
Yes, feature suggestions can be shared with support.
Is there a user guide or documentation?
Basic guidance is available inside the app and via support.
Can I change language in the app?
Language options can be changed from app settings.
Does the app support dark mode?
Dark mode availability depends on current app version.
Can I delete my account permanently?
Account deletion requests can be raised through support.
Will my data be deleted after account deletion?
Data deletion follows verification and compliance checks.
Is Bill Sarthi suitable for seasonal businesses?
Yes, flexible plans suit seasonal operations.
Can I pause my subscription temporarily?
Subscription pause depends on plan terms.
Does Bill Sarthi integrate with other tools?
Integrations depend on enabled features and roadmap.
Is there any contract or lock-in period?
Subscription terms are visible before purchase.
Can I use the app on tablets?
Yes, the app works on supported tablets.
What happens if I stop using the app?
Your data remains safe until account deletion is requested.
Is Bill Sarthi suitable for multi-location brands?
Yes, multi-outlet support is available in certain plans.
Does the app support future scalability?
Yes, plans and features scale with business growth.
Are there any usage limits?
Usage limits depend on selected plan details.
Can I access Bill Sarthi from multiple cities?
Yes, cloud sync allows access from anywhere.
Where can I get the latest announcements?
Updates and announcements are shared through the app and support channels.